Question 1

Do you require a minimum booking time?

Accepted Answer

Yes, the minimum cleaning time required for each cleaning staff is 3 hours. This means, you should probably order a team of two only if you are booking for more than 6 hours.

Question 2

Can I request the same cleaning person each time?

Accepted Answer

While we always try to schedule the same cleaning person, you may occasionally see a new face. Situations like a schedule change, team member illness, vacation, or new team member training may make it necessary for us to send a substitution. However, we always do our best to send the same employee, who is already cleaned your place in the past.

Question 3

Are your employees background checked?

Accepted Answer

We take great care in selecting people to join our team. Our employees are carefully chosen during the hiring process. We conduct a thorough background and reference check on each prospective employee.

Question 4

Do you provide cleaning products?

Accepted Answer

No. We bring all our cleaning products and use only Eco-friendly products that are good for both your family and your pets. For hygienic reasons we prefer not to use a common vacuum and mop. So we ask our clients to provide us with vacuum and mop. However we can provide our own cleaning supplies and equipment for people looking for occasional or one-time cleaning. In this case we apply small additional charge to an hourly rate.

Question 5

Will my pets be okay with the cleaners?

Accepted Answer

If you will not be home while we’re cleaning, we do ask that you introduce your pet(s) to our staff on the first visit. Many of our customers also show our teams where the animal treats are located. Our employees are animal-friendly and are used to working around your pet(s).

Question 6

How do I provide access to my home if I won't be there?

Accepted Answer

Many of our customers work during the day and enjoy coming home to a clean house after a long day. Most of our customers supply us with a key to their home or a code to enter through a garage. Your key is kept safely when not being used by our cleaners.

Question 7

When is payment due?

Accepted Answer

Payment is due at the end of the cleaning. Simply leave cash or check (please let us know in advance if you are paying my check) in an envelope, on your kitchen counter for our staff to collect.

Question 8

What forms of payment do you accept?

Accepted Answer

We accept the following forms of payment: cash and personal checks (for regular customers only), interac and credit card payments.

'Good Karma' Montreal Cleaning Service

'Good Karma' Montreal Cleaning Service