Question 1

What is the procedure for placing a service call?

Accepted Answer

You can place a service call by calling 1-888-915-8888 (toll-free), filling out a request online, or accessing our online chat via our website. You will then schedule an appointment, and a text message the day before will confirm a time slot, which you will need to validate.

Question 2

What is considered an emergency?

Accepted Answer

An emergency is considered a refrigerator that is no longer cooling, due to the risk of food loss. We will offer you the earliest possible date and prioritize your file on the emergency list.

Question 3

What is the warranty on repairs?

Accepted Answer

All our repairs are guaranteed for 90 days. If the problem recurs and is related to the previous repair, we will return to fix your appliance free of charge.

Question 4

What are the prices for service calls?

Accepted Answer

The price for a service call varies by appliance category: $154.95 + taxes for standard appliances, $169.95 + taxes for high-end appliances, and $249.95 + taxes for prestige or gas appliances. These fees are charged once, even if a return visit is necessary.

Question 5

What are the repair fees for in-shop services?

Accepted Answer

For cellars & coffee machines, the base fee is $120.00 + taxes. For electronic devices, it's $80.00 + taxes. For all other types of appliances, the base fee is $60.00 + taxes. These verification fees are non-refundable but deductible if the repair is accepted.

Question 6

What is the procedure for in-shop repairs?

Accepted Answer

Bring your appliance to one of our branches, and our specialized technicians will assist you. Our technicians are trained by manufacturers and have access to all technical information.

Question 7

What happens if a second technician is needed for a repair?

Accepted Answer

If a second technician is required, the base service call rate will be doubled. An estimate will be provided to you before any repair work begins.

Electro-Experts - Gatineau

Electro-Experts - Gatineau