Question 1

What is the CUPC certification?

Accepted Answer

The Uniform Code for Plumbing™ (UCP™) and the Canadian Uniform Code for Plumbing™ (CUPC™) are reference documents that provide consumers with safe and hygienic plumbing systems. CUPC certification is required for installation plumbing in Canada.

Question 2

How do I use the service or request a service call?

Accepted Answer

To use the service, please fill out the provided form on the website. This is necessary to open a service call file and ensure all information is gathered for quality service. An email will be sent to you within 48 to 72 hours after analysis of the problem. The service department operates Monday to Friday from 9 a.m. to 5 p.m.

Question 3

What is the warranty period for AGUA products?

Accepted Answer

Warranty periods vary by product type. For example, bathroom accessories are guaranteed for five (5) years, acrylic baths for twenty-five (25) years, ceramic, granite and acrylic sinks for one (1) year, faucets for fifteen (15) years (certain exceptions apply), stainless and granite compound kitchen sinks for twenty-five (25) years, and toilets for five (5) years.

Question 4

Does AGUA offer international shipping?

Accepted Answer

Information regarding international shipping is not explicitly provided on the pages reviewed. Shipping details are calculated at checkout.

Question 5

What are the store hours for AGUA locations?

Accepted Answer

Store hours vary by location. For example, Greenfield Park and Laval stores are open Monday to Friday: 9am-6pm and Saturday: 10am-5pm. North York and Québec stores have slightly different weekday hours.

Agua Canada | Plomberie fine

Agua Canada | Plomberie fine