Name: Clôtures et Rampes DB Sherbrooke
Address: 6981 Boul Bourque, Sherbrooke, QC J1N 3K4, Canada, Sherbrooke, QC, J1N 3K4, CA
Telephone: +18198647770
Rating: 3.9

Question 1

What are the regulations regarding railings?

Accepted Answer

Clôtures et Rampes DB strongly suggests checking with your municipality regarding regulations for material type, height, color, etc. Your borough, neighborhood, or condominium association may also have specific aesthetic criteria to adhere to.

Question 2

Do I need a permit from my municipality to install a railing?

Accepted Answer

Clôtures et Rampes DB suggests checking directly with your municipality's urban planning department. Some cities require it, others do not. The permit also helps validate if your project complies with municipal regulations regarding height, color, material choice, etc. However, Clôtures et Rampes DB does not need to consult your permit to proceed with installation.

Question 3

How to choose the right railing height?

Accepted Answer

The choice of railing height varies depending on the distance between the ground and where the railing will be installed. Here are the standards to respect:
- Between 0 and 24 inches from the ground, a guardrail is not mandatory.
- Between 24 and 72 inches from the ground, a guardrail with a minimum height of 36 inches is required.
- If you are more than 72 inches from the ground, your guardrail must be 42 inches high.
- For any railing providing access to a residential pool, your guardrail must be a minimum of 48 inches high.

Question 4

Is there a height standard to respect for stair descent guardrails?

Accepted Answer

Regardless of the height of the ground relative to the stair descent, the railing must be 36 inches high.

Question 5

What is the distance between the balusters of your railings?

Accepted Answer

The distance between the balusters of our aluminum railings and our ornamental aluminum railings is 3 7/8 inches. Therefore, the spacing between the balusters does not exceed 4 inches.

Question 6

Do you offer a railing model with horizontal balusters?

Accepted Answer

No, because this type of product is not compliant in Quebec. The railing is not safe, as with horizontal balusters, it can be easily climbed.

Question 7

What should be prepared before the arrival of the railing installers?

Accepted Answer

For guardrail installation, preparation is relatively simple and involves two steps:
1. Clear the installation area: The balcony, terrace, or patio must be accessible, clean, and clear. Please provide a vacant perimeter around the area where the railings will be installed to allow installers to work without risking damage to your personal belongings.
2. Identify an outdoor power outlet that our team can use: Our installers may need to recharge their tools at your home during installation.
Do not hesitate to contact us by phone at 1-800-922-3852 if you have any questions.

Question 8

Do I need to be present at the time of installation?

Accepted Answer

As the installation dispatcher is already in contact with the client to schedule the installation appointment, the project details will have been discussed beforehand. Therefore, the client is not obligated to be present, as no decisions will need to be made during the installation. However, if present, they can welcome the team and validate the installation details with them to confirm the project. The choice remains with the client to be on-site or not.